DGCA imposes Rs 5 lakh fine on Indigo for denying boarding to child with special needs


IndiGo carried May 9 stated the child was rejected approval to board the Ranchi-Hyderabad trip as he was “noticeably in panic”. As the child was banned from boarding, his moms and dads– that were accompanying him– additionally made a decision not to go into the airplane. The occurrence was exposed in a Facebook message by a traveler at the airport terminal that was waiting to board an additional trip.

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Not long after the video clip of the occurrence went viral on social networks, the DGCA had actually created a three-member group and also started a probe. It additionally looked for a record from the airline business.

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In a declaration launched later on, IndiGo had actually stated that the youngster “might not board the trip … as he remained in a state of panic”. As the child was banned from boarding, his moms and dads– that were accompanying him– additionally made a decision not to go into the airplane.

Nonetheless, the DGCA did not locate the reaction of the airline business to be sufficient, and also made a decision to punish it.

” It has actually been observed that the handling of the unique youngster by the Indigo ground personnel wanted and also wound up worsening the circumstance,” stated a declaration by the Directorate General of Civil Aeronautics (DGCA).

An even more caring handling would certainly have smoothed nerves, soothed the youngster and also prevented the requirement for the severe action leading to rejected boarding to the guests, it discussed.

” In sight of this, the proficient authority in the DGCA has actually determined to enforce a fine of Rs 5 lakhs on the airline company under the arrangements of the appropriate Airplane Regulations,” it included.

( With inputs from PTI)





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